Return policy
At ARVO, we are committed to providing a safe, reliable, and transparent shopping experience. If you have any questions about your order or need to request a refund, please review our policy below.
Refund Eligibility
We accept refund requests in the following situations:
β’ Products arrive damaged or defective
β’ Incorrect items were received
β’ Items are missing from your order
β’ Orders are cancelled before shipment
β’ Packages are confirmed lost by the shipping carrier
Please note:
To qualify for a refund, customers may be required to provide photos or other evidence showing the condition of the product.
Refund Processing
Once your refund request is approved, we will process your refund within 1β3 business days.
Refunds will be issued to the original payment method used during checkout.
Refund Timeline
After processing:
β’ Credit card and bank payments usually take 5β10 business days to appear in your account.
β’ PayPal payments usually take 3β7 business days.
Processing times may vary depending on your payment provider.
If you have not received your refund within the expected timeframe, please contact us and we will assist you.
Non-Refundable Situations
Refunds may not be available in the following cases:
β’ Products damaged due to improper use or handling after delivery
β’ Items returned without contacting our customer service team first
β’ Products that have been used, modified, or altered by the customer
β’ Requests submitted outside the applicable return period
How to Request a Refund
To request a refund, please contact our customer service team at:
π§ support@arvo.com
Please include the following information:
β’ Order number
β’ Photos of the product (if damaged or incorrect)
β’ Description of the issue
β’ Contact details
Our customer service team will respond within 24β48 hours.
Contact Us
If you have any questions about refunds, orders, shipping, or our products, please contact our customer support team.
At ARVO, we are dedicated to providing quality home and kitchen products and ensuring every customer has a positive shopping experience.